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Frequently Asked Questions

Shipping, returns, and everything in between.

1
How long is shipping?

At Auric Aura, we work hard to process and ship your order as quickly as possible.

Processing Time
• Orders are typically processed within 1–3 business days.
• Orders placed on weekends or holidays will be processed on the next business day.

Estimated Delivery Times
• United States: 5–12 business days
• Canada: 7–15 business days
• United Kingdom: 7–15 business days
• Australia: 7–15 business days
• Other International Locations: 7–20 business days

2
Do you ship to the US?

Auric Aura currently ships to customers in the United States, Canada, United Kingdom, Australia, and select international destinations.

Shipping times vary based on your location and product availability. Most orders are processed within 1–3 business days and delivered within 5–12 business days.

3
What is your return policy?

We want you to love your purchase. If you're not completely satisfied, you may request a return within 30 days of receiving your order.

To be eligible for a return:
• Items must be unused and in their original condition
• Items must be returned in their original packaging
• Proof of purchase is required

To start a return, please contact us at support@auricaura.store with your order number and reason for the return. Our team will provide return instructions.

4
How do I track my order?

Once your order has been shipped, you'll receive a confirmation email with a tracking number and tracking link.

Please allow 1–3 business days for order processing before tracking information becomes available.

To track your order, enter your tracking number on our tracking page or use the tracking link provided in your shipping confirmation email.

5
How do I contact support?

You can contact us at support@auricaura.store